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The Manufacturers' NetworkConnecting Manufacturers with Manufacturers Author: Lisa Ryan
The Manufacturers' Podcast is THE place for manufacturers to connect with and learn from other manufacturers. Not only will listeners get to learn from their manufacturing colleagues, but they will also discover HOW they can help each other as a resource or as a source of help and inspiration. As a manufacturer, it's easy to get pigeon-holed into only focusing on your own industry, whether it be through your industry trade association or your industry colleagues. While trade associations are an excellent source of information for their members, sometimes it's gaining a perspective from someone else in a completely different industry that gives you the solution to your dilemma. Stay tuned for new episodes every week on "Manufacturing Monday's." This drive-time length podcast will give you the information, tips and strategies you need to get your week off to a fantastic start. Language: en Genres: Business, Education, Management, Self-Improvement Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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How to Build a Global SaaS Brand Without Losing the Human Touch with Sameer Narkar
Episode 38
Monday, 3 November, 2025
In this episode of The Manufacturers Network Podcast, host Lisa Ryan talks with Sameer Narkar, Founder and CEO of Konnect Insights, a bootstrapped SaaS company that’s redefining how enterprises manage customer experience.What started as a small team of engineers in India has grown into a platform used by 400+ global brands in 35+ countries, managing over a billion customer interactions every year. Konnect Insights helps businesses unify social listening, omni-channel ticketing, analytics, and publishing all in one place.Sameer shares what it takes to grow a tech company without external funding, how AI can actually simplify work instead of overcomplicating it, and why passion and trust, not just technology, win customers and retain top talent.In This Episode, You’ll Learn:What “omni-channel” really means for customer experience (and why most companies get it wrong)The difference between plug-and-play AI and purpose-built, “home-cooked” AIHow to scale globally using partnerships instead of massive ad budgetsWhy emotional connection often lands your first five clients before product maturity doesHow to navigate language, culture, and local regulations when expanding internationallyThe three factors that keep core employees loyal for the long haulKey Quote: “Your first customers don’t choose you because you’re the biggest or best; they choose you because they believe you’ll go the extra mile.” — Sameer NarkarAbout Sameer Narkar: Sameer Narkar is the Founder and CEO of Konnect Insights, a unified customer experience management platform combining social listening, omni-channel ticketing, analytics, and publishing. Under his leadership, Konnect Insights has grown organically into a trusted enterprise solution for global brands across 20+ industries.Connect with Sameer: LinkedIn: Sameer NarkarWebsite: Konnect InsightsConnect with Lisa: Website: LisaRyanSpeaks.com LinkedIn: Lisa Ryan, CSPListen now to learn how Sameer turned curiosity, persistence, and partnerships into a global success story and why staying human is still the smartest growth strategy of all.
