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The Next Level PodcastAuthor: Nextiva
The Next Level Podcast is a new type of business podcast. In this series, Nextiva conducts in-depth interviews with the people behind the companies, products, technologies, and processes you know and love. Learn their stories and discover how they achieved their goals personally and professionally, so you too can reach your highest potential. Language: en Genres: Business, Careers, Entrepreneurship Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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The Keys to Contact Center Success
Friday, 28 January, 2022
Contact centers and call agents have never been more important to business success than they are today. But the transition to remote work, staff shortages, and rising customer expectations are challenging even top-performing customer service teams. Colin Taylor – contact center consultant and business owner – believes this difficult environment is actually a time of opportunity for delivering better experiences and reimagining the role of agents in a customer-first world. If your business wants to boost customer engagement and satisfaction through its contact center teams, this conversation will give you some helpful tips and insights!
