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Innovating experiences with service design | Smaply podcastAuthor: Smaply
The experiences of customers, patients, citizens, employees... are key to your organizations success and therefore should be coordinated very carefully. This podcast is your go-to-place to learn about how to design human-centered services and get advice from practitioners. Read more about experience innovation on https://www.smaply.com/blog or create your own journey maps, personas and stakeholder maps on https://www.smaply.com Language: en Genres: Business, Management, Marketing Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Journey mapping in tourism
Episode 16
Monday, 18 July, 2022
Read more about the topic on the Smaply blog:Customer journey mapping in tourismUnderstanding gender to design tourism services: an interview with Sylvia Prunthaller