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The Phone Is the Profit Center: How Smart Customer Service Builds Scalable Businesses with Michelle Myers
Episode 136
Thursday, 5 March, 2026
✨ The Front Desk That Quietly Drives Revenue ✨In this episode of The Shift Spotlight™, Winter sits down with Michelle Myers, founder of Pink Callers, for a candid conversation about what actually helps a business scale once the big ideas are already on the table.Visionaries often see the opportunity first. Operators are the ones who build the systems that make it work. Michelle shares how focusing on the often overlooked front line of a business, the phones, customer conversations, and daily execution, can completely change revenue and growth.Inside the conversation:📞 How Pink Callers grew from a husband and wife startup into a 27 person team serving companies across North America📊 The role EOS® played in building structure, accountability, and scalable operations🤖 Why AI will not replace great customer service representatives but will make the best ones even more valuable🧠 The leadership lesson Michelle wishes she learned sooner. Hiring the right Integrator changes everything🏗️ Why businesses in the trades and home services often win or lose opportunities before a technician ever arrivesThis conversation is honest, practical, and full of lessons from the front lines of building a service business. The good, the bad, and the parts most founders only learn the hard way.🎧 A valuable listen for owners and operators who want their customer experience to actually support growth.Podcast Guest:◾ Michelle Myers, Founder | Pink Callers | www.pinkcallers.com◾ Hosted by Winter Paskins | www.shiftspotlight.comWe are always looking for thoughtful guests with real experience.➡️ www.ShiftSpotlight.com ⬅️The Shift Spotlight™ Podcast is a GCE Strategic Consulting production.💼 Ready to support your leadership team with experienced guidance? Learn more about our fractional EOS® Integrator and executive services at www.gcestrategicconsulting.com🎙️ Think you would be a great guest? Apply here → https://gcestrategicconsulting.com/shift-spotlight-podcast
