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The UppSkill Podcast - Marketing, Business and Everything StartupAuthor: Arbab Usmani
Each episode begins with a contradiction: a crisis that created a market leader, a celebrated growth story hiding a fragile business model, or a revolutionary technology whose economics may not make sense. We follow the history, decisions, incentives, numbers, and consumer psychology to uncover what actually drove the outcome. This is not business news, founder worship, or a collection of surface-level lessons. These are evidence-led documentaries designed to separate the visible success from the machinery that produced it. Language: en Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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#143 Zappos: The Billion-Dollar Gamble on Customer Happiness
Monday, 24 February, 2025
What happens when customer service becomes more important than the product? This episode explores how Zappos transformed online shopping, won over Jeff Bezos, and set a new standard for businesses everywhere.
