Cavell Cloud Conversations

Author: Cavell

Cavell provides strategic advice to organisations enabling the Intelligent Workplace. We deliver independent research, actionable analysis and strategic advisory services to communications providers, technology vendors and investors who are shaping the future of business communications.Cavell Cloud Conversations will bring you bitesize podcasts with some of the world's leading technology brands and most interesting speakers. Learn about the latest innovations, trends and emerging technology across areas such as IoT, networking, communications, and collaboration. Each episode is hosted by a member of the Cavell Analyst Team who will be joined by a special guest from the technology industry to discuss a particular trend or topic.
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Telephony Evolution, Voice in CX & Smarter Enablement - Cavell Enable 2025 Post-Event Round-Up
Episode 15
Tuesday, 9 December, 2025

Send us a textSee our faces! Watch this episode on YouTube.In this episode of Cavell Cloud Conversations, Finbarr Begley and Patrick Watson break down the biggest insights from Cavell Enable which is Cavell's unique event that dives deep into how telephony is evolving inside Microsoft Teams, Zoom, and Cisco.They unpack why high-quality voice still matters for customer experience, even as collaboration platforms dominate the enterprise stack. The discussion covers fresh Cavell data, including the nearly 5 million users now active across telephony marketplaces, and why 73% of businesses say telephony still justifies its cost.Finbarr and Patrick explore what’s holding adoption back from the shrinking need for external calling to the operational gaps in service provider support and shows where the real market opportunities still lie. They also discuss how better integration, smarter enablement, and richer usage data can finally unlock the next phase of telephony value.If you work in collaboration, CX, or the broader communications ecosystem, this episode gives a clear, pragmatic view of where telephony is heading and why it still matters.🔗 Follow us on LinkedIn for all the latest updates on Cavell events, research and other services.