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Canine Arthritis MattersAuthor: Dr. Hannah Capon
Welcome to Canine Arthritis Matters, your go-to resource for canine health and wellbeing. Hosted by Dr. Hannah Capon, our podcast provides valuable insights and practical advice on managing canine arthritis, mobility issues, and chronic pain. Our goal is to educate and support dog owners in early identification, proactive management, and comprehensive care practices, ensuring dogs lead long, comfortable, and happy lives. Join us on this journey to improve the quality of life for your furry friends. Language: en-gb Genres: Kids & Family, Pets & Animals Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Episode 37 - Why Communication is the Hidden Superpower in Veterinary Care with Helen Silver - McMahon
Episode 17
Monday, 19 May, 2025
In this inspiring episode for Veterinary Nurse Awareness Month (VNAM), Hannah Capon is joined by Helen Silver-McMahon, a veterinary nurse turned human factors and patient safety specialist. Helen shares how her early interest in veterinary nursing led to a career focused on improving communication, teamwork, and wellbeing in veterinary settings. Together, they explore the essential role of effective communication in chronic pain management and how it impacts client satisfaction, team dynamics, and patient outcomes. With relatable stories and practical insights, the conversation encourages professionals to rethink the value of soft skills, explore new directions, and find joy in their veterinary careers.Brief BioHelen is a Registered Veterinary Nurse with a background in surgical nursing and a passion for communication and human factors. After completing a master’s degree in Human Factors and Patient Safety, she co-founded Being Human, a training company focused on communication, team performance, and wellbeing in veterinary practice. Helen continues to consult on patient safety and champions a culture of empathy and open communication within vet teams.Key TakeawaysCommunication is a clinical skill – Helen emphasizes that communication directly affects patient outcomes, client compliance, and team morale.Human factors influence everything – Veterinary teams must understand how environment, stress, and fatigue affect performance and safety.Empathy leads to better care – Creating psychological safety for clients and colleagues strengthens trust, collaboration, and results.Personal coping strategies matter – From emotional resets between consults to leaving mental “baggage” at the door, small habits can improve wellbeing.Vet nursing opens doors – Helen’s journey proves that vet nurses can diversify into new roles, from education and coaching to systems change and consulting.Relevant LinksBeing Human – Helen’s training initiative - https://being-human.org.ukMessy Communication Paper by Ellie Russell (referenced) - https://bvajournals.onlinelibrary.wiley.com/doi/10.1002/vetr.1068Learn more about CAM: Facebook: https://www.facebook.com/CAMarthritisInstagram: https://www.instagram.com/canine_arthritisYoutube: https://www.youtube.com/c/CanineArthritisManagementLinkedIn: https://www.linkedin.com/company/canine-arthritis-management-ltdHave questions send them to: info@caninearthritis.co.ukStay tuned to learn how early detection can make a significant difference in managing OA in younger dogs.
