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Service EvolutionService Evolution is the ultimate destination for America's service industry leaders. Author: CGP Maintenance & Construction Services, Inc
Service Evolution is the ultimate destination for America's service industry leaders. We provide the insight and advice you need to advance in your career, learn new skills, and advance in the service industry. Our podcasts feature interviews with industry experts, advice from successful leaders, and inspiring stories of success. Whether you're at the beginning of your journey or looking for ways to further your success, Service Evolution is here to help you take the next steps toward success. Join us as we explore the service leadership world and discover how to make a positive impact today. Language: en Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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The Role of HR in Employee and Employer Support with Maria Johnson
Episode 205
Friday, 19 December, 2025
SummaryIn this episode of Service Evolution, host Jim Robinson dives deep into the transformative power of human resources with none other than the three-time MVP award-winning HR powerhouse, Maria Johnson. With her remarkable approach to hiring and fostering a culture rooted in compassion and values, Maria is changing the game in the corporate world.From the outset, Jim sets the tone by highlighting Maria's exceptional ability to integrate gut instinct with professional insight in hiring practices. Maria's journey into her current role began with meticulous research and an initial interview with the company's CFO, where she felt an immediate connection that resonated with her personal and professional values. This pivotal moment solidified her resolve to join a company that truly values HR as a service-oriented department.A central theme of the episode is the concept of "second chance hiring"—a practice that Maria champions passionately. Her approach is predicated on the belief that everyone, regardless of their past, deserves an opportunity to rebuild and thrive. This philosophy not only transforms the lives of the individuals hired but also enriches the company's culture by fostering an environment of understanding and compassion.Additionally, Maria's role goes beyond traditional HR functions; she is a beacon of hope and support for employees. Her ability to connect with people, ask insightful questions, and build rapport quickly has made her an invaluable asset. Her dedication is evident in the stories of employees who, given a second chance, have not only turned their lives around but have also become integral parts of the company’s success.This episode is a must-listen for anyone in HR or leadership roles. Maria’s story and insights provide a roadmap for creating a more inclusive, supportive, and ultimately successful workplace. Tune in now!Show Notes(00:00) Introduction(03:49) Connecting Virtually with Technology(06:52) How Empathy Fosters Opportunity and Growth(10:47) Trusting in Your Gut and Investing in People(16:11) Identifying Overlooked Service Opportunities(16:45) Embracing Second-Chance Hiring(19:23) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction ServicesMaria Johnson
