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Financial Services FocusAuthor: Mayer Brown
Mayer Brown's Financial Services Focus podcast offers insight from our lawyers on the pivotal trends currently shaping the financial services industry. Topics include regulation leading up to the US election, impactful state laws, vendor risk, cybersecurity, structured finance, private credit investments, M&A activity, digital assets, fee lawsuits, AI discrimination claims, and commercial mortgage issues. Financial Services Focus also provides a UK/European perspective, analyzing parallels and differences from US trends in areas like fintech, AI oversight and outsourcing rules. Our goal is to keep clients updated on the latest legal and market developments impacting financial services, wherever in the world you are. Language: en Genres: Business News, News Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Consolidation, AI, and the Future of Mortgage Servicing
Wednesday, 6 May, 2026
In this episode of Financial Services Focus, Mayer Brown partner Lauren Pryor is joined by John Guzzo, Managing Director at Houlihan Lokey; Dan Thompson, CEO of Preferred Mortgage Services; Romalene Tolentino, Founding Partner of Preferred Mortgage Services; and Rajesh Bhat, Board Member of Preferred Mortgage Services and former founder and CEO of Roostify, for a wide-ranging conversation on the forces reshaping the mortgage servicing market. The panel examines how post-crisis regulatory shifts and rising technology demands have driven significant consolidation among servicers and their vendors, why outsourcing is increasingly oriented toward access to specialized expertise rather than simple cost reduction, and how cloud-based platforms are beginning to modernize historically manual processes such as investor reporting and exception management. The discussion also addresses the promise and risks of generative and agentic AI in a highly regulated environment—from automating exception resolution and document processing to the critical importance of human-in-the-loop guardrails, robust audit trails, and evolving liability frameworks.
