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Future of RiskPresented by Zurich North America Author: Zurich North America
Future of Risk looks at the changing risk and resilience landscape with insights on the challenges facing businesses todayand tomorrow. Each episode, we invite leaders and subject matter specialists to talk about current, emerging and evolving risksand what you need to do to prepare your business for the road ahead. Presented by Zurich North America. Language: en Genres: Business, Business News, News Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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What's next in AI?
Episode 19
Wednesday, 3 December, 2025
https://www.FutureOfRisk.com/Discover how artificial intelligence is redefining the future—faster, smarter, and more customer-focused than ever before. In this episode of the Future of Risk by Zurich North America, host Justin Hicks discuss the rapid evolution of AI, highlighting trends like agentic and generative AI, explainable AI, and hyper-personalized customer experiences with Amy Nelsen, Head of Underwriting Operations for Middle Market and Madhu Ramamurthy, Chief Information Officer. The conversation covers how Zurich is leveraging AI to automate routine tasks, enhance underwriting and claims with advanced tools, and deliver actionable insights—all while ensuring strong human oversight and regulatory compliance. Scaling AI for meaningful return on investment and navigating regulatory ambiguity are recognized as key industry challenges, but Zurich’s approach emphasizes starting with low-risk, high-impact use cases. The podcast underscores that AI is here to augment, not replace, human expertise, empowering underwriters and claims professionals to focus on what matters most: building relationships and delivering value to customers. Stay tuned to learn how Zurich is helping businesses meet tomorrow prepared through responsible, innovative AI adoption.Record date: 10/16/25Air date: 12/3/25In this miniseries, other episodes include:10/22/25: What is AI delivering so far11/5/25: 5 ways everyone can benefit from AI today11/19/25: Dark side of AI
