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Leader's EdgeEstablished in 2004, Leaders Edge is the award-winning content platform for The Council of Insurance Agents & Brokers, covering legal and legislative issues, international business and regulation, management trends and best practices, technology, and more. Author: A Council Platform
Established in 2004, Leaders Edge is the award-winning content platform for The Council of Insurance Agents & Brokers, covering legal and legislative issues, international business and regulation, management trends and best practices, technology, and more. Leaders Edge is written and recorded for large and mid-sized commercial insurance and employee benefit executives around the globe. Language: en Genres: Business Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Claims Change, Empathy Remains
Episode 222
Wednesday, 3 December, 2025
During the 2025 Insurance Leadership Forum, Paul Kottler, president of U.S. Loss Adjusting for Crawford, discusses how claims adjusting has changed in recent years given the changing weather environment, and whether policyholder needs have changed as well. He also explains how advanced technology is being used in claims handling and what success looks like in this environment.
