The Home Service Expert Podcast

Author: Tommy Mello: 200 Million FounderForbes, Inc., Entrepreneur Columnist

The Home Service Expert podcast is the No. 1 podcast for ambitious home service entrepreneurs, whether they are in plumbing, HVAC or another niche. In this show, Tommy Mello, a 200M business founder, will talk with the best entrepreneurs and experts in the home service industry and beyond, to share insights that have made them successful: from the newest marketing tools to the best scaling strategies. Previous podcast guests include Terry Nicholson (former national trainer of NYSE-listed home services company), Craig Smith (President of HomeAdvisor, a home services marketplace valued at 2B), Cameron Herold (former COO of three 100M companies), etc.
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Language: en

Genres: Business, Management

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He Went From a Window Tint Shop to a $400M Company (His One Hiring Rule)
Tuesday, 7 July, 2026

🚀 FREEDOM 2026 Get your Tickets Today! https://homeservicefreedom.com/ Dustin Sims went from running a window tint shop to VP of Operations at A1 Garage Door Service — a $400 million company — in under five years, promoted three times along the way. Tommy pulls back the curtain on how A1 actually runs: why serving the customer has to be the North Star, why incentives alone drive the wrong behavior, how to interview for the one trait that isn't on any resume, rebuilding a dispatch culture that had checked out, and the AI stack (call analysis, machine-learning dispatch) behind 30,000 jobs a month with a team of 20 dispatchers. 🕐 TIMESTAMPS 00:00 Intro 01:22 Window Tint to VP 03:40 Private Equity Reality 11:26 Rebuilding Dispatch 20:44 Leadership That Serves 24:48 Loyalty and Culture 31:38 Customer North Star 38:40 Interviewing for Care 45:50 Family and Discipline 51:04 Raving Fans Standard 59:30 AI in the Call Center 1:05:20 Dispatching 30,000 Jobs 1:12:36 CSR vs Dispatcher 1:18:10 Culture Over Everything 🚀 FREEDOM 2026 Get your Tickets Today! https://homeservicefreedom.com/ Check Out My Social Media: Tiktok ⟶ https://www.tiktok.com/@officialtommymello Instagram ⟶ https://www.instagram.com/officialtommymello/ Facebook ⟶ https://www.facebook.com/thomasmello/ #HomeServiceExpert #A1GarageDoor #Leadership