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Customer Experience University - Winning Loyalty & Engagement One Customer at a TimeAuthor: Dr. Joseph A. Michelli
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs. Language: en Genres: Business, Entrepreneurship Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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The Privacy Paradox
Episode 631
Thursday, 23 April, 2026
Trust is a delicate balance in the technology-aided world. When brands know too much but seem to care too little, a "Trust Gap" emerges. In this episode, we explore the Privacy Paradox: why reliability and predictability are the modern equivalents of looking a customer in the eye. Learn how to use data to be helpful rather than haunting, and why consistency is your most valuable leadership asset in 2026. To learn more about my keynote and training services, please contact me at josephmichelli.com/contact.
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