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Customer Experience University - Winning Loyalty & Engagement One Customer at a TimeAuthor: Dr. Joseph A. Michelli
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs. Language: en Genres: Business, Entrepreneurship Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Who Would Defend You
Episode 658
Friday, 16 October, 2026
Most companies know their regular customers. Few know which ones would defend them. That difference matters. Joseph Michelli digs into Motista research that quantifies the gap between t satisfied and emotionally connected customers. He also offers an assignment to help you know and show appreciation for your advocates. Joseph's book Get Me a Person: Winning Human Connection and Loyalty in the Age of AI will be released on December 8. Pre-order today to get a special offer and your signed, personalized copies: josephmichelli.com/get-me-a-person
