 |
The Savvy DentistAuthor: Dr Jesse Green
Create a dental practice and a business life you love with Dr Jesse Green as he interviews successful dentists, entrepreneurs and athletes . Listen in as guests share their stories, ideas and business techniques that you can take back to your practice to have more patients, more profit and less stress. This is the podcast where great dentistry meets great business. For more free resources visit https://savvydentist.com/ Language: en Genres: Business, Management, Marketing Contact email: Get it Feed URL: Get it iTunes ID: Get it |
Listen Now...
531. How to Become Ridiculously Easy to Do Business With and Keep Patients for Life with David Avrin
Episode 531
Tuesday, 13 January, 2026
In this episode of the Savvy Dentist Podcast, Dr Jesse Green is joined by global customer experience expert David Avrin to unpack what it really means to be "ridiculously easy to do business with" and why that’s the competitive edge dental practices can no longer afford to ignore. With consumer expectations rapidly evolving and disruption sweeping through healthcare, practices that cling to outdated processes risk being left behind.David shares powerful insights into how simplicity, speed, and convenience are driving patient choice, and why traditional notions of quality and relationships, while still important, are no longer enough. From onboarding and scheduling to communication and customer journey mapping, this conversation is packed with practical takeaways to help you remove friction, build loyalty, and secure long-term patient retention.In this episode:[00:01] The problem with assuming your patients will stay loyal[03:10] How multi-generational expectations are challenging practice systems[05:45] Why patient experience matters more than ever in a world of choice[08:20] David’s personal experience as a patient and what frustrated him[10:30] The case for subtracting steps and simplifying your processes[14:00] What other industries are doing better and how dentists can learn from them[18:50] Macro trends reshaping customer experience[22:00] Why patients care more about outcomes than procedures[25:00] Rethinking marketing: it's not about quality, it's about differentiation[30:00] Why patients leave (and it’s not what you think)[34:40] The hidden power of convenience, speed, and access[39:00] How to innovate before disruption hits your practice[44:00] Should we stop treating patients “like family”? A new perspective[46:00] Final thoughts on avoiding complacency and earning patient loyalty.Resources and Links:Visit David Avrin websiteGet the book: Ridiculously Easy to Do Business WithFollow David on InstagramDavid Avrin on YouTube
