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UncommonCentsAuthor: Dean Holmes & Craig Kouimanis
Craig Kouimanis - Head of Paragem Dean Holmes - TWN Partners The role of licensees, coaching, mentoring, and business advice is changing. Participate in a fortnightly discussion about the financial planning industry's challenges and opportunities. This is a great opportunity to hear from industry leaders who are providing services to Financial Planning firms. Language: en-au Genres: Business, Entrepreneurship Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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UncommonCents Episode 106: The Hidden Cost of Small Exceptions
Episode 106
Wednesday, 1 April, 2026
Craig Kouimanis and Dean Holmes explore how small “just this once” exceptions quietly make businesses harder to run, less profitable, and far less enjoyable. They break down how exceptions damage pricing discipline, service standards, and processes, and share simple tests and team-based strategies to spot exceptions early and stop them becoming the norm.
