Apprising the Poqcast

Be where your customers are

Author: Poq

Discussion, tips and tactics for retailers considering a native app strategy for their business. Join us and a host of experts from the poq community including retailers and tech partners for passionate conversation and stats that are too good to miss. To find out more about poq visit https://poqcommerce.com/ and to register for Apprising: Mobile to the Max visit https://poqcommerce.com/event/apprising-2023-mobile-to-the-max/
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Language: en

Genres: Business, Marketing, Technology

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Getting Ready for Peak: Unlocking Retail Success with Digital Experience Analytics, with Kirsty Champion, Director of Customer Success at Contentsquare
Episode 16
Monday, 29 September, 2025

In this episode if Apprising, a podcast from poq, Kirsty Champion joins us to talk all about preparing for peak trading season—those critical windows when performance, speed, and seamless experiences matter most. We’ll explore how behavioural data helps eliminate guesswork, drive personalisation, and ensure every second counts. From site speed to mobile UX to the KPIs that matter most, this episode will help retailers understand what it really takes to get ready for peak and win customer loyalty.