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Experience BuildersAuthor: Khalil Benalioulhaj
Exhibitors and experiential design agencies just want to put on amazing events for their clients. We know that events always present challenges, but one many of us didnt see coming was the pandemic. We started this podcast to share processes and systems to help you bounce back and future-proof your business against storms we may face down the road. We cover topics like how to access capital and funding, why and how to outsource, why and how to build a brand, creating a strong company culture, and much more. With more knowledge at your fingertips, youll be able to put on powerful events and build a strong business that can weather any storm. Language: en-us Genres: Business, Entrepreneurship Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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069 - Why Community Is Your Biggest Competitive Advantage
Episode 69
Thursday, 26 March, 2026
How do you stay ahead when everything in your industry is changing at once? Chris and Khalil dig into why the smartest agency owners are investing in associations and industry relationships, and how that investment pays off in ways you can't get from a webinar or a LinkedIn post.COVID proved something the experiential industry always felt but never tested: you can't build a business in isolation. After 19 months of lockdown, the rush back to in-person gathering wasn't just social. It was strategic.From “coopetition” on the show floor to ecosystem events that replace transactional booth encounters, Chris shares what he's learned from decades of active association involvement and why community has become a real competitive advantage.Key Topics & Timestamps00:47 - Episode Intro01:39 - Tampa Events and Leadership Talk03:44 - Post COVID Community Lessons14:54 - Coopetition and Industry Challenges21:21 - Beyond the Show Floor21:43 - Relationships in the AI Era23:53 - Ecosystem Events and Immersive Experiences31:38 - Fixing Conferences Through CommunityMemorable Quotes"I don't think community's just a nice thing to have anymore. I actually believe it's a real competitive advantage." — Chris"I'll tell you what hasn't changed is the value of relationships, which is community." — Khalil"If you're gonna give up one or two nuggets in a group conference, but gonna pick up 37 more because everybody's willing to share, trust me, that's a much better return." — Chris"The only real IP is execution. If knowledge was all that it took, we'd all be skinny, rich, and happy." — Khalil"If you're not at the table, you're on the menu. Decisions get made by those that show up." — ChrisKey TakeawaysJoin industry associations for the intelligence, not just the networking. That's where current data, perspective, and innovation actually live.Embrace “coopetition.” Your competitors sharing resources and knowledge at industry events strengthens the entire industry's reputation, and yours with it.By 2030, 75% of the global workforce will be under 30. These younger decision makers want shared experiences and trust-building activities, not 10-minute booth encounters.Only 30% of trade show attendees return with any regularity, which means 70% of your audience acquisition cost resets every year.Shift from passive attendance to active contribution. The return on sharing your knowledge at conferences compounds over time.ResourcesBlue Ocean Strategy by W. Chan Kim and Renee MauborgneThe One Minute Manager by Spencer Johnson and Ken BlanchardEDPA (Experiential Designers and Producers Association)EACA (Exhibitor Appointed Contractor Association)SISO (Society of Independent Show Organizers)The Exhibitor AdvocateNeed Help With An Event? Get in touch with CrewXP Watch On YouTubeFollow Us On Social: LinkedIn, FacebookHave Questions? Email usMore from ChrisCrewXP Email ChrisLinkedInMore from Khalilbenali.com Email KhalilMeet With KhalilLinkedInFacebookInstagramConnect With UsReady to future-proof your experiential business? Subscribe to Experience Builders for more strategic insights that help agency owners build bulletproof businesses. Share this episode with fellow industry leaders navigating their busiest season.
