Symplicity Conversations

Welcome to Symplicity Conversations, the podcast where we explore the intersection of business, culture, community, and technology to empower you with the insights you need to thrive..

Author: Catherine Ripley

Welcome to Symplicity Conversations, the podcast where we explore the intersection of business, culture, community, and technology to empower you with the insights you need to thrive.
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Language: en

Genres: Business, Technology

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Revolutionizing Contact Centers: Navigating AI and Innovation
Episode 35
Tuesday, 26 August, 2025

Join us on Symplicity Conversations as host Catherine Ripley sits down with Sebastian Corriere, founder of VesuvITas and a leading expert in the contact center industry.In this episode, they explore the evolving landscape of contact centers, discussing the challenges businesses face when modernizing and how to provide a human touch in a digital-first world. Discover insights on leveraging AI, optimizing customer experiences, and the importance of a technology roadmap. Whether you're an entrepreneur or a business leader, this conversation is packed with actionable advice to help transform your operations. Don't miss out—subscribe now and simplify complexity with us!Chapters:(00:00) Breaking Down Silos in Organizations(05:09) Challenges in Modernizing Contact Centers(12:04) Evolving Contact Center Technologies(16:52) Creating Seamless Customer Experiences(21:11) Integrating Systems for Better Insights(34:11) Key Performance Indicators for Success(37:34) Cultural Impact on Customer Experience(39:08) The Future of Contact Centers