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Retales: Conversations with Profit ProtectionAuthor: Profit Protection Future Forum
It's a jungle out there in the retail loss prevention industry and the Profit Protection Future Forum is here to help. Join Nicole Smith as she interviews guests on what's new, trending or happening around the globe in the industry. Whether you're a seasoned professional wanting to learn more about retail LP strategies or looking to dip your toes in the waters of retail profit protection, this is the podcast for you. Language: en-us Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Retail Reality : Witnessing a Critical Incident
Episode 10
Wednesday, 15 October, 2025
On today's episode of the podcast, Nicole is joined by Alex van Diggelen, Senior Loss Prevention Manager, APAC atLovisa. At Lovisa, Alex oversees shrinkage managementand security infrastructure for 300+ stores. Prior to working at Lovisa, Alex led the national security operations at Myer, including CCTV, access control, and seriousincident investigations.Sometimes ordinary days turn extraordinary in the most confronting ways. Alex eye witnessed a smash & grab attempt from a group of offenders charging into a jewellery store. His describes the event in detail and discusses how his actions ensured that onlookers and staff were safe and how he kept the crime scene cleared until law enforcement turned up. This is a personal story of shock and fear and the moments of humanity that followed.Contact details :PPFF - https://www.profitprotection.co/Alex van Diggelen - https://www.linkedin.com/in/alex-van-diggelen-3b80a825/Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/
