The Customer Experience Podcast Author: customerexperience Capita Customer Management Be a guest on this podcast Language: en Genres: Business, Management Contact email: Get it Feed URL: Get it iTunes ID: Get it Get all podcast data

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Which disruptive technologies are changing the future of customer experience
Episode 3
Friday, 7 February, 2020

From parallel reality and hyper-personalisation, to mind control and keyboard-less agents.    In this podcast, Alan Linter and James Brooks, Capita’s innovation experts, reveal some of the most interesting new developments, and make a few predictions on where the biggest impacts on customer experience and the customer journey will come.

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