The Customer Experience Podcast

Author: customerexperience

Capita Customer Management
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Language: en

Genres: Business, Management

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Which disruptive technologies are changing the future of customer experience
Episode 3
Friday, 7 February, 2020

From parallel reality and hyper-personalisation, to mind control and keyboard-less agents. In this podcast, Alan Linter and James Brooks, Capita’s innovation experts, reveal some of the most interesting new developments, and make a few predictions on where the biggest impacts on customer experience and the customer journey will come.