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What the Fixed Ops?! (WTF?!)Join automotive expert and entrepreneur Russell B. Hill and CMO Charity Dunning as they venture into the world of automotive, fixed operations, and the successes and failures in life in the What the Fixed Ops?! podcast. Get new episodes by following... Author: Russell Hill, Charity Dunning
Join automotive expert and entrepreneur Russell B. Hill and CMO Charity Dunning as they venture into the world of automotive, fixed operations, and the successes and failures in life in the What the Fixed Ops?! podcast. Get new episodes by following our social media networks or by visiting us at www.FixedOPSMarketing.com/WTF. Language: en Genres: Automotive, Leisure Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Why Saturdays Kill Service Revenue: With David Anderson
Monday, 6 July, 2026
In this episode of What the Fixed Ops?!, hosts Russell Hill and Charity Dunning sit down with David Anderson, CEO and co-founder of EvenFlow AI, for a fascinating conversation about service department optimization, predictive analytics, artificial intelligence, dealership operations, and the human side of leadership.David shares his unconventional journey from academia and applied mathematics to airlines, healthcare, and ultimately automotive retail. Drawing on years of experience helping organizations optimize complex scheduling and capacity challenges, he explains why dealership service departments continue to struggle with bottlenecks, long wait times, unpredictable workloads, and missed revenue opportunities.The conversation also takes a deeper turn as David shares his personal battle with cancer and how facing mortality transformed his perspective on leadership, purpose, family, and business. His story offers a powerful reminder that success is ultimately measured by impact, relationships, and the people we serve.We talk about:Why dealership service departments struggle with schedulingThe hidden revenue lost through operational bottlenecksWhat automotive can learn from healthcare and airlinesHow predictive analytics improves service department efficiencyWhy customer wait times remain a major challengeThe difference between AI hype and real-world applicationsWhat cancer taught David about purpose and perspectiveWhy the human element remains critical in an AI-driven futureDavid also shares valuable insights on technician productivity, customer retention, operational efficiency, dealership culture, and why technology should empower people—not replace them.His message is clear: the future of fixed operations isn't about replacing human expertise with AI. It's about using data, analytics, and intelligent tools to help service teams work smarter, deliver better customer experiences, and create more productive and profitable operations.This is an insightful conversation about dealership service operations, artificial intelligence, predictive analytics, leadership, customer experience, and the personal journeys that shape great leaders.BE THE 1ST TO KNOW. LIKE and FOLLOW HEREwww.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links, as well as full episodes and shorts:www.fixedopsmarketing.com/wtfJoin Managing Partner and Host Russell B. Hill and Co-Host Charity Dunning as they discuss life, automotive, and the human journey in What the Fixed Ops?!#podcast #automotive #fixedops #dealershipservice #artificialintelligence #predictiveanalytics #serviceoperations #fixedoperations #dealershipmanagement #leadershipÂ
