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What the Fixed Ops?! (WTF?!)Join automotive expert and entrepreneur Russell B. Hill and CMO Charity Dunning as they venture into the world of automotive, fixed operations, and the successes and failures in life in the What the Fixed Ops?! podcast. Get new episodes by following... Author: Russell Hill, Charity Dunning
Join automotive expert and entrepreneur Russell B. Hill and CMO Charity Dunning as they venture into the world of automotive, fixed operations, and the successes and failures in life in the What the Fixed Ops?! podcast. Get new episodes by following our social media networks or by visiting us at www.FixedOPSMarketing.com/WTF. Language: en Genres: Automotive, Leisure Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Accountability, Culture, & $55K a Month in Service Upsell | Scott Falcone
Monday, 2 February, 2026
In this episode, dealer Scott Falcone breaks down the methodology behind his recent fixed ops success, sharing the structure, accountability, and operational discipline driving measurable gains in his service department.Scott walks us through how he thinks about efficiency, culture, and decision-making inside the dealership and why accountability is built into his successful system. From balancing calendar structure with white space to tightening fixed operations processes, this is a real-world look at what’s working for this dealer.Scott also shares his journey in automotive retail, from early lessons in sales and failure, to taking calculated risks, betting on himself, and building a business with intention. His story is honest, grounded, and full of perspective for anyone navigating leadership in today’s automotive landscape.In this episode, we dive into: Why sales was the jumping-off point for long-term successEmbracing fear and using it as a growth toolHow culture directly impacts performanceWhy accountability is non-negotiable in his businessThe industry as a double-edged swordBalancing sales leadership with administrative responsibilityStructure vs. calendar white spaceDriving efficiencies in fixed operations Russell and Charity get a dealer’s-eye view of what productive leadership really looks like inside the store.If you want to learn, grow, and hear what it’s truly like to run a dealership with intention, don’t miss this episode of What the Fixed Ops?!.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278.BE THE 1ST TO KNOW. LIKE and FOLLOW HEREwww.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links, as well as full episodes and shorts:www.fixedopsmarketing.com/wtfJoin Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?! #podcast #automotive #fixedoperations00:00 Introduction to Scott Falcone01:08 Scott's Journey in the Automotive Industry03:04 The Role of Luck and Risk in Success06:30 The Importance of Sales Experience10:32 Mentorship and Learning from Failure14:44 Building a Positive Culture in Business19:14 Accountability and Performance Standards20:49 The Impact of Technology in Dealerships29:12 Challenges in Recruiting and Retaining Talent36:01 The Importance of Knowledge Sharing45:05 Fixed Operations and Service Department Success51:37 Vendor Relationships and Trust
