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What the Fixed Ops?! (WTF?!)Join automotive expert and entrepreneur Russell B. Hill and CMO Charity Dunning as they venture into the world of automotive, fixed operations, and the successes and failures in life in the What the Fixed Ops?! podcast. Get new episodes by following... Author: Russell Hill, Charity Dunning
Join automotive expert and entrepreneur Russell B. Hill and CMO Charity Dunning as they venture into the world of automotive, fixed operations, and the successes and failures in life in the What the Fixed Ops?! podcast. Get new episodes by following our social media networks or by visiting us at www.FixedOPSMarketing.com/WTF. Language: en Genres: Automotive, Leisure Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Great Salespeople Are Made, Not Born: Christian Younggren's Take on Influence
Monday, 16 March, 2026
Influence matters. Leadership matters. And real sales performance depends on both.In this episode of What the Fixed Ops?!, we welcome Christian Younggren, sales trainer and founder of Kaizen Automotive Consulting, to the show.Christian’s journey is rooted in decades inside the dealership world. He started in the car business in 1992 as a salesperson, worked his way through finance and management, and eventually became General Sales Manager at Mills Chevrolet. After nearly twenty years in retail automotive, he stepped away from a secure career path to pursue what he felt called to do — train, coach, and develop people in the industry.Today, Christian works with dealerships across the country teaching sales psychology, influence, and leadership — helping teams turn information into real behavioral change.This conversation goes far beyond sales scripts. It’s about understanding people, building trust, and creating systems that actually make training stick.This episode will challenge the way you think about training, influence, and what really drives performance inside a dealership.We talk about: Why information is not transformation — and why execution is the real difference-makerThe concept of Kaizen and how 1% daily improvement compounds into massive growth - Why great salespeople are made, not bornThe true definition of charisma: trust, warmth, and competenceThe most common signs of discipline problems on a sales floorThe difference between performative training vs. effective coachingHow the Seven Principles of Influence shape customer decisionsWhy reciprocity, authority, and personalization dramatically improve follow-upThe power of emotional intelligence and adapting to different customer personalitiesWhy leadership — not process — is often the root of dealership performance problemsHow small, thoughtful gestures can build lifelong customer loyaltyChristian also shares a deeply personal turning point — the loss of his mother — that pushed him to leave dealership management and pursue his mission of helping others grow.His message is simple: understand people, improve daily, and close the gap between what we say we do and what we actually do.This is a thoughtful, practical, and inspiring conversation about influence, leadership, and the human side of selling.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.Schedule your complimentary consultation today. https://calendly.com/don-278BE THE 1ST TO KNOW. LIKE and FOLLOW HEREwww.linkedin.com/company/fixed-ops-marketing https://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtfJoin Managing Partner and Host Russell B. Hill and Co-Host Charity Dunning as they discuss life, automotive, and the human journey in What the Fixed Ops?!#podcast #automotive #fixedoperations #salestraining #leadership
