 |
Future PicksAuthor: Branchspace On Air
Learn about the latest pics you always wanted to know in terms of technology, get inspired by cutting-edge insight into airline, airport and other travel retail practices and state-of-the-art digital customer experiences. Who we are? A bunch of tech-savvy people obsessed with great customer experiences. We are reinventing digital for airlines, airports, rail, cruise, and hospitality. Language: en Contact email: Get it Feed URL: Get it iTunes ID: Get it |
Listen Now...
Solving the OOM Puzzle: Consultants Who've Done It Before...And Are Doing It Again!
Wednesday, 19 November, 2025
What happens when two industry experts who have lived PSS cutovers, and now Offer and Order sit down to compare notes?In this Future Picks episode, Clarissa Jenkins talks with Lamiya Merchant and Joelle Cuvelier about how airlines can move from legacy complexity to modern airline retailing, without open-heart surgery on their operation.They discuss:Why even self-sufficient or slow-moving airlines still benefit from neutral consultingHow Branchspace helps carriers build a solid business case for Offer and OrderThe unexpected value of OOSD projects, from technical debt clean up to breaking organisational silosHow to find the right entry point and first 1% revenue uplift, instead of waiting for a “perfect” momentThe role of AI, biometrics, loyalty, UX and new payment methods in the next phase of airline retailIf you work in revenue management, distribution, digital or transformation and are asking “Where do we start?”, this episode will give you a practical, grounded view from people who have done it before.Listen now and see how Branchspace Consulting supports airlines to modernise at their own pace, with strategy and technology joined up from day one.
