CX Files

Author: Mark Hillary and Peter Ryan

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
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Language: en

Genres: Business, Management

Contact email: Get it

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CX Files 400 - Live in London
Episode 400
Thursday, 22 January, 2026

This special live episode was recorded on January 21, 2026 live in London, UK. This is the 400th episode of the podcast. Lian Rowlands quizzed Peter and Mark about the origin of CX Files and what they plan for the future of the podcast... Thanks to everyone who attended the live event in London last night - it was great to see so many friends of the podcast out in person! https://www.linkedin.com/in/lian-rowlands-a26119/ https://www.linkedin.com/in/markhillary/ https://www.linkedin.com/in/peter-ryan-montreal/