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Corporate Learning with JardineAuthor: Jardine Ong
Corporate Learning Excerpts for Learning Organizations offer bite-sized learnings from some of my Corporate Training Workshops on Communication, Etiquette, Customer Service, Sales, Management and Leadership. Speaker's Profile : https://www.proficiopx.com/proficiopx-director-jardine-ong Language: en Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Corporate Reflections : The Gift of Listening
Episode 59
Sunday, 5 October, 2025
This reflection on the "simple art of listening" is inspired by core concepts across communication theory, psychology, and humanistic philosophy, emphasizing empathy, presence, and genuine connection :• Active Listening (Carl Rogers) : This is the most direct inspiration. It's defined as a communication technique requiring the listener to fully concentrate, understand, respond, and remember what is being said. The reflection's description—"not waiting for your turn to speak," and "fully present"—is the classic definition of Active Listening. The practice was formalized by humanistic psychologist Carl Rogers and Richard Farson in the mid-20th century. Rogers centered his client-centered therapy on the therapist's ability to demonstrate unconditional positive regard and empathic understanding through listening, which is reflected in the idea that listening is saying, "You matter."• Empathy and Perspective-Taking : Listening is framed as a "practice of empathy" that requires setting aside "own biases" and opening one's heart to another's perspective. This ties directly to social-emotional learning and psychology. Truly listening is the mechanism through which we enact Theory of Mind—the ability to understand that others have beliefs, desires, and intentions different from our own. • Presence and Mindfulness : Listening requires being "fully present" and demands "patience and presence." This is a call to focus attention on the here and now, resisting the "world filled with noise" and internal distraction. Mindfulness practices (rooted in Buddhist philosophy) advocate for non-judgmental awareness of the present moment. The challenge to stop "formulating your response" and to "set aside our own agenda" is a call for mindful conversation.• Confirmation Theory (The "You Matter" Principle) : The idea that truly listening is a "profound gift" that makes the speaker feel "seen," "respected," and "valued." This aligns with Confirmation Theory in communication, pioneered by figures like Paul Watzlawick. This theory posits that relationships are built on communication that confirms the other person's existence, identity, and validity. A genuine listening ear is one of the most powerful forms of confirmation.
