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Verint - In conversation with........Author: Verint Asia Pacific: CX Customer Engagement Contact Centre, Martyn Riddle
A series of podcasts from Verint featuring chats and discussions with leading figures from the contact centre, CX and customer engagement industry in the Asia Pacific region. During this series, we want to find out what customer service organisations are doing during these challenging times and try and discover what it is that drives the leaders in this space and what makes them tick. Language: en Genres: Business, Management, Technology Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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How Big Brands are Transforming their Customer and Digital Experience with Knowledge Management
Episode 25
Thursday, 14 October, 2021
In this episode we have taken a break from our regular podcast series to bring you an extend session from the recent "How Big Brands are Transforming their Customer and Digital Experience with Knowledge Management" Hosted by Sharan Melamed of Matchboard. This session features commentary from both AGL and BMW discussing their transformational journeys in deploying Knowledge Management and the benefits gained since the deployment.
