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The Nova Communities Podcast | Associations + NonprofitsAuthor: Emily Hendershot
The Nova Communities Podcast is your resource for tips, tools, and insights for associations, user groups, and nonprofits. Whether you're a Board Member, Community Manager, volunteer, or staff person, we know that shared experience has the potential to inspire passion and positive action. Each week, we will take you behind the scenes with successful influencers in the industry to share tips and their experiences building and empowering communities. Do you want insights and actionable steps to maximize your organization's impact? Join us on The Nova Communities Podcast. Language: en Genres: Business, Government Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Optimizing Operations to Increase Member Retention
Episode 19
Friday, 2 August, 2019
These days the pressure for our associations to be as innovative as a startup and have an impeccable, automated user experience is at its highest point ever. How do we implement new initiatives to retain members when our overall experience feels out of whack? An Operations Integration Day is a time for staff to come together to audit and clean up member communications, workflows, and systems to help you maximize your impact and drive member retention. By examining your processes and workflows, you and your team will be able to identify and remove roadblocks impacting your member experience to increase member retention and overall satisfaction for all stakeholders with your organization. Episode Highlights Welcome and Introduction (0:42) The Oprah Effect (1:45) When Does Retention Start? (3:15) Questions to Ask (4:34) Consistency, Efficiency, Innovation (5:20) Systemize - Automate - Delegate - Eliminate (7:23) Leveraging Your Members (11:15) That's Great, Now What? (11:42) Operations Integration Day (12:30)
