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Service Council inService Podcast SeriesAuthor: Service Council
Interviews uncovering best practices by world-class Service, Customer Experience, and Customer Support Executives Language: en Genres: Business, Management Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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EP93 - The CFO’s View of Service w/ Brian Christiansen, StationServ
Episode 93
Friday, 7 November, 2025
Service leaders talk a lot about outcomes, but few see the numbers behind them quite like the Chief Financial Officer. Finance and accounting may be the language of business, but the real value comes from translating that knowledge into tangible actions that help the business succeed.Tune into the inService™ Podcast Live, Brian Christiansen, President of StationServ, shares what 20 years as a CFO with a strong operational focus have taught him about leading service organizations to success. Join us as Brian reflects on how connecting financial insights to frontline actions creates stronger performance and better customer experiences. He’ll discuss how to design service models for profitability and growth, balance ROI with long-term customer trust, and build cultures where teams understand how their daily work drives both business results and customer satisfaction.Currently the President of StationServ, Brian Christiansen has over 20 years of senior leadership experience, he has guided companies through growth, acquisitions, and performance turnarounds, delivering measurable gains in profitability, productivity, and customer experience by uniting financial discipline with frontline execution.
