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Let's Talk eHealthAuthor: eHealth NSW
Welcome to "Let's Talk eHealth," the podcast brought to you by eHealth NSW. As the driving force behind the digital transformation of Australia's largest health system, we're at the forefront of delivering cutting-edge technology and innovative solutions to improve healthcare. Join us as we explore the brilliant work being done and feature insights from the talented individuals pioneering these advancements. Listen in and discover how eHealth NSW is shaping the future of healthcare and making a difference in the lives of people across New South Wales. Language: en Genres: Government Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Snapshot of virtual care: Role Based Messaging
Episode 12
Sunday, 14 December, 2025
The latest episode of Let's Talk eHealth features Chief Medical Information Officer at Western Sydney Local Health District, Professor Naren Gunja, and Role Based Messaging Product Owner at eHealth NSW, Simon Plummer. In this episode, they share how Role Based Messaging is transforming clinical communication by replacing traditional paging systems."Role Based Messaging takes clinical communication to the next level because you don't need to know the name of the person you're trying to contact. You just need to know their role," says Naren. "All that waiting around a landline is now over," says Naren. "You can be walking around, you can be attending to other tasks or seeing other patients. You send that message out on your mobile phone. It's secure because it's happening on our Teams environment."In this episode, you'll learn:· How Role Based Messaging enables clinicians to send secure messages directly to specialist roles.· Why clinicians no longer need to rely on call switchboards, check rosters, or look up mobile numbers to get in touch with a specialist.· How clinicians can include patient details in their messages, see when specialists acknowledge them, and continue the conversation or call directly from the chat.· Real examples of how Role Based Messaging supports specialist consults in emergency departments.· How teams at Western Sydney Local Health District started using Role Based Messaging.
