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Humanising ITAuthor: Katrina Macdermid
Join Katrina Macdermid and Wesley Eugene as they challenge, debate, and bring some humour to IT service management. Discussing chapters of Katrinas best-selling book the Humanising IT Podcast features global thought leaders and explores the integration of ITSM and human-centered design, aiming to create IT services and solutions that are designed with users in mindnot just processes. Whether youre an IT professional looking to enhance your career, a designer aiming to understand IT service management, or just curious about the future of IT, the Humanising IT Podcast offers valuable insights and inspiration. We aim to transform both the perspective of IT departments and the people within them. Tune in to the Humanising IT Podcast and discover how we can make ITSM human-centred. Language: en Genres: Business, Careers, Technology Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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September 2024 - The real value of IT service management
Sunday, 13 October, 2024
Welcome to another engaging episode of the Humanising IT™ Podcast with Katrina Macdermid and Wesley Eugene. In this episode, Katrina and Wesley explore the complexities of IT service management, questioning the effectiveness of traditional maturity assessments. They discuss how these models often miss the mark by overlooking essential elements like culture, user experience, and real-world impact. Drawing on Katrina’s consulting expertise and Wesley’s experience as a CIO, they debate whether ITSM should evolve into a broader enterprise service management approach. The conversation takes a bold turn when they confront the provocative question: “Should we take the IT out of IT Service Management?” Whether you’re an IT professional or business leader, this episode will challenge you to look beyond processes and frameworks to discover the human side of IT.
