GlideChat

Author: GlideFast Consulting

The official podcast of Elite ServiceNow partner GlideFast Consulting. Join us for insightful discussions on all things ServiceNow, the cutting-edge platform revolutionizing business processes. Lets talk about the Now, right now.
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The Shift to Agentic AI in CRM: What’s Real vs. Noise
Episode 91
Tuesday, 27 January, 2026

First GlideChat of the year! We’re kicking things off with the topic on everyone's mind: AI.Live from Glidefest 26 in Tampa, Eldon Sebastian (Senior Director of AI Delivery) and MJ Kuchenbrod (Service Delivery Director) dive into Agentic AI, what's real and what's noise. They tackle the #1 mistake companies make: applying AI to CRM without a defined process.Learn how to stop the noise and start seeing results.