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Beyond the Queue: Inside Customer SupportAuthor: Stonly
Welcome to Beyond the Queue, a biweekly podcast by Stonly that looks at the human side of customer support leadership. In each episode, we talk with customer support leaders from companies like Shopify, Patreon, Gong, Loom, and more about their career journeys, how they build and scale their teams, and what advice they have for up-and-coming support leaders. We hope you enjoy the show! For more information about Stonly, an interactive guidance platform for self-serve support, visit stonly.com. Language: en-us Genres: Business, Management Contact email: Get it Feed URL: Get it iTunes ID: Get it Trailer: |
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How to Improve DEI in Customer Support (feat. Jordan Pedraza)
Tuesday, 5 April, 2022
Jordan Pedraza, VP of Global Support at Handshake, talks about how to improve DEI in customer support organizations and how support leaders can be more inclusive. She shares the amazing work she’s been doing on this front at Handshake over the last 5 years, including specific tactics she’s implemented across hiring, onboarding, career development, policy, and customer experience.
