Modern Healthcares Healthcare Insider Podcast

Author: Modern Healthcare Custom Media

Modern Healthcares Healthcare Insider Podcast is a sponsored podcast series from Modern Healthcare Custom Media. In this series, well interview healthcares most accomplished leaders to learn how theyre addressing the industrys most pressing challenges, taking an inside look at the innovations that are moving the industry forward.
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Language: en

Genres: Business News, Health & Fitness, News

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Improving the Patient Payment Journey in the Era of Transparency
Wednesday, 24 September, 2025

The No Surprises Act and Good Faith Estimates were designed to protect patients, but they’ve also created new operational challenges for providers, particularly around patient credits and managing refunds. In this episode of Healthcare Insider, Jessica Lemoine, AVP and Healthcare Success Manager at Fifth Third Bank, shares her insights on how health systems can navigate these complexities and modernize the patient financial experience. Listeners will learn: How financial transparency rules are increasing patient credits and what that means for providers The biggest operational and patient experience challenges in refund management Innovative tools and workflows that streamline refunds and improve consumer trust Tune in to hear how health systems can embrace automation, flexible payment solutions and financial partnerships to create a more seamless and consumer-centric patient payment journey.