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Starts at the Top PodcastAuthor: Starts at the Top
Starts at the Top is about how leaders from all sectors are using digital to navigate uncertainty and forge a path to the future. Its hosted by Zoe Amar and Paul Thomas. Language: en Genres: Business, Marketing, Non-Profit Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Episode 88 - Helen Milner OBE and Katie Ghose - Empowering Digital Inclusion
Episode 88
Wednesday, 5 November, 2025
Collaboration for change: The Digital Services Consortium We chat to Katie Ghose CEO at KIDS and Helen Milner OBE, Group Chief Executive of Good Things Foundation In this conversation, Zoe and Paul chat to charity leaders Helen Milner OBE and Katie Ghose to discuss the critical importance of digital inclusion, including its impact on disabled children and their families. Helen and Katie highlight the pioneering work of the Digital Services Consortium, an innovative alliance of twelve charities collaborating to design and deliver essential digital services and support. The discussion delves into the seismic shift caused by the COVID-19 pandemic and how it both accelerated the need for and exposed the severe barriers to technology access faced by marginalised communities. This episode is a must-listen for all charity and cross-sector leaders, covering: The impact of digital exclusion on mental health and social connections. The significance of charity collaboration and community support in achieving social justice. Practical advice for charity leaders on embedding digital inclusion in their strategies. The crucial role of continuous feedback from users in improving service delivery. A glimpse into the future, exploring the transformative potential of AI and technology in closing the digital divide. Join us to learn how these leaders are working to ensure a world where everyone can benefit from digital. Zoe and Paul also discuss AI developments including the UK government’s new AI Skills Framework. KIDS charity https://www.kids.org.uk/ Digital Services Consortium https://www.kids.org.uk/digital-services-consortium/ Good Things Foundation https://www.goodthingsfoundation.org/ Resources from Good Things Foundation: https://www.goodthingsfoundation.org/our-services/national-digital-inclusion-network https://www.goodthingsfoundation.org/our-services/national-databank Channel 4 Dispatches programme on AI (Guardian story) https://www.theguardian.com/tv-and-radio/2025/oct/21/channel-4-first-ai-presenter-dispatches? Government AI Skills Framework https://www.gov.uk/government/publications/ai-skills-for-the-uk-workforce Editing and production - Paul Thomas Music by Joseph McDade https://josephmcdade.com/music Full transcript of this episode (srt file) Full transcript of this episode (.txt file) Transcripts are also available through your podcast app.
