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Learning Without ScarsAuthor: Ron Slee
As a third-generation educator, it is easy to say that teaching and training are in the blood for Ron Slee. From his beginnings as a coach, through his time at McGill University, Ron developed a foundation for the work he does today. From working within dealerships, to operating a consulting company, creating a training business and running twenty groups, Ron has been directly involved in this Industry since 1969. Ron has been known as the industry expert for years, and has brought this expertise to bear through his training programs. Today, Ron provides specialized, job function based internet based subject specific classes, job function skills assessments, as well virtual seminars and webinars. These courses are designed for manufacturers and their dealers, as well as independent businesses in the construction equipment, light industrial, on-highway, engine, and agricultural industries through Learning Without Scars (www.LearningWithoutScars.com). This platform is a continuation of the work begun by Quest, Learning Centers which was established in 1996. This training is aimed at improving dealer parts and service operations through qualified people that are knowledgeable in using operational metrics and current market and operational best practice methods. Language: en-us Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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How Concentration, Clean Data, And Customer Choice Beat Giants
Episode 27
Monday, 20 October, 2025
Send us a textWhat if the fastest path to growth isn’t “more leads,” but fewer, better customers you serve so well they never leave? We dive into the uncomfortable truth most teams avoid: value is concentrated, churn is predictable, and the difference between winners and strugglers is a focused list, clean data, and relentless follow-through.Nick Mavrick of Built Data joins us to unpack how behavioral data flips strategy from guesswork to precision. We talk about why 3 percent of customers can drive most of the revenue, how to spot the accounts worth protecting, and why chasing the bottom of the market burns time and morale. Nick shares lessons from rental consolidation and dealers under pressure, then maps a practical path for OEMs and dealers to operate from a single, shared dataset that actually moves the needle: national to regional account targeting, unified telemetry for proactive service, and outcome-based offers that make loyalty rational.We get tactical on carving out “special forces” inside legacy organizations to bypass slow systems and prove change in 90 days. Think weekend war rooms, a defined list of high-potential accounts, service promises tied to uptime, and quarterly reviews that reward implementers. We also explore the shift from selling iron to selling outcomes: cost-per-hour, automatic replacements at thresholds, and machine health monitoring that turns vendors into partners. Along the way, we tackle supply chain capital traps, competing with national rental giants via human service, and how to raise standards one name at a time.If you’re tired of noisy dashboards and stale models, this conversation offers a cleaner lens: begin with the end, market to a defined list, and serve the right few better than anyone. Subscribe, share with a colleague who owns key accounts, and leave a review with one change you’ll make this quarter. Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.
