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Powerful Communication PodcastAuthor: Comsteria Limited
The Powerful Communication podcast from Comsteria is an essential listen for businesses, brands, comms teams and public relations professionals. We cover every aspect of communication - from social media and websites, video production and podcasts, to traditional media relations, interviews, presentation skills and much more. If you've got something to say and want to say it better, and if you're interested in the fast moving world of corporate communications - this is the podcast for you. Fast moving, jargon free, opinionated and dedicated to helping you in the course of your work. Language: en Genres: Business, News, News Commentary Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Finding value in e-commerce connections
Tuesday, 13 January, 2026
In this podcast Colin Kelly highlights how personalized touches and unexpected generosity can significantly strengthen the bond between e-commerce businesses and their customers. He shares a story about receiving a hand-written note and a small gift with an online order, suggesting that such gestures of goodwillc reate advocacy even if they do not lead to immediate repeat sales. Kelly also encourages sellers of digital products to provide physical tokens, like printable gift vouchers, to improve the consumer experience. He argues that many creators and small businesses underestimate the loyalty of their fans, who are often eager to provide financial support if given the right opportunities. Ultimately, the podcast serves as a call to action for entrepreneurs to prioritize human connection and creative merchandising to tap into existing market potential.
