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It's a Customer's World with Andy MurrayAuthor: Sam M. Walton College of Business
Equipped with more than 30 years of experience in retail, most recently as the Chief Customer Officer for Walmart Asda in the U.K., host Andy Murray is sharing his expertise through his new role as the founder and executive chair of the Customer Centric Leadership Initiative at the University of Arkansas Sam M. Walton College of Business. Now more than ever, retailers and brands are accelerating their quest to be more customer centric, but to be truly customer centric, it requires both a shift in mindset and ways of working, not just in marketing but in all parts of the organization. Through his initiative and this podcast series, Andy will be talking with practitioners, thought leaders, and scholars to hear their thoughts on what it takes to be a leader in todays customer centric world. Language: en Genres: Business, Courses, Education, Marketing Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Steve Dennis on Navigating Leadership and Transformation in a Customer-Centric World
Episode 46
Tuesday, 23 April, 2024
Show NotesIn this episode of 'It's a Customer's World' podcast, host Andy Murray talks with Steve Dennis, a seasoned leader and author, about the challenges and necessities of transforming organizations to become truly customer-centric. With insights from Dennis' new book 'Leaders Leap,' they discuss the critical leadership mindset needed for such transformations. The conversation delves into Dennis' personal reflections on past experiences, notably his time at Sears, and how moments of crisis can lead to significant professional growth and the imperative for courage in leadership. Dennis emphasizes the importance of being customer-focused, not just in marketing but across all aspects of an organization, and how fear and ego can impede innovation. They touch on various aspects of leadership and the necessity of adopting new mindsets to succeed in today's rapidly changing retail landscape. The episode is rich with advice on personal and organizational transformation, highlighting the journey towards more dynamic, customer-centered leadership. Questions and Topics: 00:00 Welcome to It's a Customer's World Podcast 01:05 Deep Dive with Steve Dennis: Leadership and Transformation 02:27 The Sears Strategy Story: A Leadership Reflection 07:20 Pivoting Perspectives: The Power of Leadership Mindset 11:10 The Courage to Innovate: Overcoming Fear and Embracing Change 26:31 Leadership Leaps: The Seven Mindset Shifts for Transformation 31:19 Personal Journey: Embracing Vulnerability and Courage in Leadership 40:35 Closing Thoughts and the Path Forward Additional LinksLeaders Leap by Steve Dennis
