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Automation and Self-Service PodcastAuthor: Automation and Self-Service
Welcome to Automation and Self-Service podcast, a place where we explore new ways to improve customer service through technology. Hear from industry leaders and get the latest news in the automation field subscribe today! Language: en-us Genres: Technology Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Steven King on leading ARKI and the future of automation
Monday, 10 November, 2025
In this episode of The Automation and Self-Service Podcast, editor Sandra Carpenter sits down with Steven King, CEO of BlueSky Robotics and Distinguished Professor of Innovation and Emerging Technology at UNC. King is co-hosting and keynoting this year's Automated Retail and Kiosk Innovation (ARKI) show in Tampa, where he'll help lead conversations on how automation, AI and robotics are reshaping self-service industries.King shares his perspective on the event's evolution from the Self-Service Innovation Summit to ARKI, explaining how the rebrand reflects the growing connections between retail, vending, and technology. He also discusses the importance of applied AI, automation in customer experience and the balance between efficiency and human connection.Listeners will hear insights from King on what to expect in Tampa this December, including the themes shaping this year's agenda and why collaboration remains central to the future of automation. Listeners of the Automation and Self-Service podcast also receives $100 off of the registration cost using code "PODCAST".
