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Knowledgebase NinjasGowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.. Author: Gowri Ramkumar
Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space. Language: en Genres: Business, Management Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Building Down-to-Earth Documentation: Lessons from Cody Deitz
Episode 36
Tuesday, 14 April, 2026
In this episode of Knowledge Base Ninjas, Cody shares his unconventional journey into technical writing and how the field is evolving in the age of AI. Cody shares how he transitioned from academia, combining his passion for language and technology in meaningful ways. He emphasizes creating “down-to-earth” documentation that meets users where they are, rather than overwhelming them with complexity or rigid formality.The conversation explores what draws people to technical writing - clarity, continuous learning, and simplifying complex ideas while highlighting the role’s collaborative nature as a bridge across teams. A key focus is the impact of AI on documentation. While AI improves efficiency, Cody stresses that foundational skills like audience understanding and structuring information remain essential. He encourages writers to embrace AI while valuing the learning that comes from starting from scratch.The episode concludes with practical insights and advice for aspiring technical writers navigating a rapidly changing landscape.Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial.
