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Knowledgebase NinjasGowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.. Author: Gowri Ramkumar
Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space. Language: en Genres: Business, Management, Technology Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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How Content Operations Drive Consistency with Caley Burton, Cloudflare
Episode 20
Tuesday, 26 August, 2025
In this episode of the Knowledge Base Ninjas podcast, Caley Burton, Senior Technical Writing Manager from Cloudflare, discusses how content operations help distributed teams avoid silos by setting standards, tools, and processes for consistency across documentation. Caley explains ways to manage content debt, stressing the need to track issues in a backlog and prioritize fixes. They also discuss key factors in choosing a content management system, such as customer experience, compliance, budget, and scalability. On AI, Caley highlights its role as a helper for repetitive tasks, reviews, summarization, and quick analysis, while not using it to solve complex problems. Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial
