Health Systems Pathways

Insights that inform, inspire, and invite discussion about what should be done to make it easier for people to navigate complex health systems.

Author: Jennifer Wheeler

Health Systems Pathways is a podcast designed to share insights that inform, inspire, and invite discussion about what should be done to make it easier for people to navigate complex health systems. Expert hosts bring you this podcast to share insights from PSI programs and other health partners related to Health Systems Strengthening (HSS). Health Systems Pathways is produced by the SCL Agency Ltd.
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Language: en

Genres: Education, Science, Social Sciences

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From Queues to Clicks: The Story of Indonesia’s Mobile JKN
Episode 11
Thursday, 24 April, 2025

How do you scale health insurance access across 13,000 islands? In this episode, host Alex Ergo speaks with Trisna Sari of BPJS Kesehatan about Mobile JKN — Indonesia’s digital gateway to its national health insurance scheme.Trisna shares how the innovation was born out of a need to ease administrative bottlenecks as the JKN program rapidly expanded to cover over 98% of the population. She explains the challenges of rolling out a digital tool in a country with uneven digital literacy and infrastructure, and the design trade-offs faced when aiming for scale, simplicity, and inclusion.Together, they explore how Mobile JKN is changing the way Indonesians engage with health financing and public services, and what lessons it offers for other countries seeking to digitize access to universal health coverage.Host: Alex Ergo, Director of Health Systems, Population Services InternationalGuest: Trisna Sari, Primary Benefit Assurance Policy Lead, BPJS Kesehatan, IndonesiaFor more information: HSS Insights Series