Retailistic

Author: Deborah Weinswig

Join Deborah Weinswig of Coresight Research as she hosts discussions on a range of topics at the intersection of retail and technology.
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Language: en

Genres: Business, Business News, Marketing, News

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From Returns to Revenue: How AI is Turning Customer Pain into Loyalty and Insights
Episode 206
Tuesday, 21 April, 2026

Key topics Impact of AI on retail customer experience Supply chain and logistics transformation through AI Measuring ROI and success metrics in AI deployments Chapters 00:00 Introduction to Crescendo and AI in Customer Service 04:31 The Evolution of Customer Experience and Returns 09:33 AI Implementation Challenges and Expectations 14:09 Defining Customer Experience Across Channels 18:36 The Role of AI in Enhancing Customer Experience 26:06 Navigating AI's Potential and Realistic Applications 27:47 Transforming Customer Experience with AI 29:02 Personalization in Customer Engagement 30:59 The Evolution of Consumer Behavior 32:52 The Synergy of Digital and In-Store Experiences 34:39 Empathy in Customer Service 36:38 The Importance of Small Gestures 39:43 Lightning Round: Insights on AI and CX