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Fintech Insider Podcast by 11:FSThe #1 fintech podcast brings together experts from across the spectrum of financial services to tackle the biggest news stories, insights, and trends. Author: 11:FS
Fintech Insider is your ultimate guide to the world of finance and fintech from 11:FS - the leading independent fintech consultancy, recognised five times with the British Bank Award for Consultancy of the Year. Our expert hosts, with real industry experience, are joined by the biggest decision-makers, VCs, and reporters from across financial services including Visa, Monzo, Nationwide, JPMorgan Chase, Wise, the Financial Times, and more to discuss breaking news and deep dive into the biggest topics and trends within the industry. Our weekly news show drops every Monday and tackles the biggest news stories across M&A, open banking, embedded finance, payments, regulation and more. Then, every Thursday our Insights show dives deeper into the hottest topics shaping the industry like AI, regulation, Big Tech, the cost of living crisis, and more. Whether youre already immersed in the world of financial services, or just keen to learn more, this is the #1 podcast for you. Want to get involved in the conversation? Connect with us now on LinkedIn, Instagram and TikTok Language: en-us Genres: Business, Technology Contact email: Get it Feed URL: Get it iTunes ID: Get it Trailer: |
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982. Insights: Things just got personal - The case for better personalisation in financial services
Episode 982
Wednesday, 23 July, 2025
About this episode: Today, we're zooming in on one of the hottest buzzwords in financial services: personalisation. But we're not just talking about your bank app greeting you by name - we're asking the big questions: 👉 What really makes an experience feel personal? 👉 Is it smarter product suggestions, or a full-on redesign of how value is delivered to you? In this episode, David Barton-Grimley breaks down how banks and fintechs are using personalisation to win hearts (and market share). From AI and chatbots to data-driven insights, we’ll explore how emerging tech is transforming static financial tools into dynamic digital companions. We’ll also tackle the trust factor: how much data are people actually willing to share, and what do they expect in return? With 91% of consumers saying personalised recommendations boost their engagement, this episode is your cheat sheet for building loyalty, staying relevant, and standing out in a crowded market. Tune in - because when it comes to the future of finance, it’s personal. This week's guests: Daniel Gold - CEO of Stratiphy Fernanda Dobal - Director of Product at Cleo Ken Hart - CEO of Snowdrop Solutions -- Links to check out: Join our WhatsApp community, where you can get the inside track on all all things 11:FS, as well as having your say on the things we should be paying attention to. https://chat.whatsapp.com/KpA4gFbbWDlLFm7kx39raf Support our charity partner School-Home Support -- About 11:FS At 11:FS, we don’t just talk digital - we make it happen. We're building truly digital financial services by partnering with bold teams to take them from market insights to real-world products. Whether you're an incumbent innovating or a startup breaking new ground, we bring the strategy, research, design, and delivery to make it real. Less talk, more impact.Proud winners of the British Bank Award for Consultancy of the Year - five times and counting. 👉 Learn more at 11fs.com/ventures -- Support our sponsors: If you're running an early-stage business with Seed or Series A funding, Tide’s new savings account offers rates up to 4.48% (AER), with instant access to your money. Plus, get the best rates for free for 12 months at tide.co/insider. -- About Fintech Insider: Fintech Insider by 11:FS is a bi-weekly podcast that covers everything from finance and banking to technology and the latest trends in financial services. Our expert hosts, with hands-on industry experience, are joined by key decision-makers, VCs, and top reporters from across the financial landscape, including guests from companies like Stripe, Revolut, Plaid, PayPal, and Monzo. Together, they break down the biggest news and innovations shaping the space. Our weekly news show drops every Monday, covering major stories like mergers, new product launches, regulatory shifts, and emerging tech trends. On Thursdays, our Insights show goes deeper into the hottest topics driving the future of finance, including AI in banking, decentralised finance, and the evolving landscape of embedded finance. Whether you're already in the fintech game or just starting to explore, this is the #1 podcast for you. If you enjoyed this episode, don’t forget to subscribe and leave a review! Got a question for us? Email podcasts@11fs.com! Learn more about your ad choices. Visit megaphone.fm/adchoices
