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UC TodayAuthor: UC Today
News and Insights for Today, and Tomorrow UC Today reports on the latest unified communications and collaboration industry news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk. Language: en-gb Genres: Business, Technology Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Why Operating Models – not Tech – Are Blocking Digital Transformation
Wednesday, 29 April, 2026
In this UC Today interview, host Kieran Devlin speaks with Volker Pfirsching, Partner and Head of Innovation Management (Europe) at Arthur D. Little. Together, they unpack a hard truth many CIOs are now confronting: the biggest barrier to digital transformation isn’t access to technology—it’s the way IT is organized.If you’re navigating AI adoption, cross-functional delivery, and growing pressure to show outcomes (not activity), this conversation is worth your time. Digital transformation is accelerating—but many enterprises are still structured for a slower era. Volker Pfirsching explains why traditional IT silos create more coordination overhead than value, and what CIOs can do to shift from “service provider” to orchestrator of outcomes across internal teams and external partners.Key takeaways include:How siloed IT creates friction through handovers, delays, and misaligned priorities in end-to-end digital journeysWhat the hybrid network model looks like day-to-day, with business and IT fused into true product-centric teamsHow leading CIOs balance autonomy with enterprise guardrails to avoid an “IT Wild West” (security, architecture, governance)Why operating model change fails without culture change—and how to align incentives, roles, and leadership routines
