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Enterprise Thought LeadershipAuthor: TechPros.io
As technology disruption accelerates, the Enterprise Thought Leadership Podcast shares insights from business and technology leaders at the forefront of enterprise transformation. Covering a range of industries, we interview C-level leaders of solution providers driving innovation across the enterprise landscape and executives navigating the people, process and technology changes to ensure their organisations and supply chains remain competitive and future-proof. Subscribe today and equip yourself with the knowledge and strategies to thrive in an era of constant change! Language: en-gb Genres: Technology Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Eps.90 | From $6M to $100M and still disrupting: Josh Gould's entrepreneurial playbook
Episode 90
Tuesday, 21 April, 2026
Why can AI reach only 86% accuracy in hospitals and courtrooms, yet language services remain a £6 million to £100 million opportunity? Joshua Gould, founder and CEO of The Big Word, reveals why language is fundamentally a technology problem that requires scaling human expertise, not replacing it. As the language services industry prepares to double by 2032, Gould explains the real disruption: automating your own business before the market forces you to. He discusses how government bodies are outpacing the private sector in adopting language technology, and why the biggest opportunities lie at the intersection of human quality and technological scale.Guest bioJoshua Gould is founder and CEO of The Big Word, a multilingual communication technology platform connecting 15,000 linguists across government, healthcare, and legal sectors in the US, UK, and Europe. He scaled the company from £6 million to over £100 million in revenue before securing private equity investment. Gould is recognised for his unconventional leadership approach and focus on building technology infrastructure at the edges of human communication.Key discussion points00:02:00 Building The Big Word - the 'get rich slow' philosophy00:05:00 Processing volume through technology and people00:07:00 The pivot to government work after the Great Recession00:10:00 Being a tech company versus a government contractor00:13:00 How video, audio and AI reshape service delivery00:17:00 Digital-first workflows and hospital system integration00:20:00 Virtual interpreting and on-demand video services00:23:00 Scale at the edges - courts, police and asylum services00:25:00 Why only 1% of online content is human-translated00:28:00 The accuracy ceiling - why voice-to-voice interpretation is harder00:31:00 The 86% accuracy limit in critical settings00:33:00 Tuning AI for specific use cases and brand differentiation00:40:00 The Blockbuster moment - disruption in business00:43:00 Disrupting your own business before someone else does00:46:00 How unit prices fall but total revenue growsResources and linksConnect with Joshua Gould on LinkedIn Connect with Tim Bond on LinkedIn Visit thebigwordEmail Joshua josh.gould@thebigword.comLearn more about TechPros.io Upcoming events and roundtables – https://techpros.io/virtual-experiences/Join the podcast community on LinkedIn – https://www.linkedin.com/company/enterprise-thought-leadership/Want to teach your team to build their own AI agents?Get your free AI Opportunity Report (https://cogniscale.com/ai-acceleration-report). This quick survey and consultation maps priority workflows, time saved and ROI from an AI upskilling programme for organisations with teams of six or more. Use promo code PODCAST.Follow and rate the podcast on Spotify or Apple Podcasts. Got a burning topic or question? Email podcasts@techpros.io Find out more about TechPros.io: https://techpros.io/ Upcoming events and roundtables: https://techpros.io/virtual-experiences/ Join the podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/Calls to actionEnjoyed the discussion? Subscribe to the Enterprise Thought Leadership podcast on Spotify or Apple Podcasts to never miss an episode. Rate and review the show to help other business leaders discover the podcast. Join our growing community of business professionals on LinkedIn and share this episode with your network. Do you have burning topics or questions you'd like us to explore? Email our team at podcasts@techpros.io.
