The Breakdown with Rothman Orthopaedics Author: Rothman Orthopaedics From medical marvels to conversations with thought leaders, The Breakdown with Rothman Orthopaedics, delves into various topics and guests impacting the world of orthopaedics. Be a guest on this podcast Language: en Genres: Health & Fitness, Medicine Contact email: Get it Feed URL: Get it iTunes ID: Get it Get all podcast data

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A Conversation on Call Centers
Episode 1
Tuesday, 24 February, 2026

Season 4 of The Breakdown is here!Host Lauren is kicking off with a spotlight on the unseen heroes of healthcare — our call center team at Rothman Orthopaedics. Patient Access Director MaryKate Wacker talks training, structure, and what great customer service looks like in healthcare. Plus, Lauren chats with Mary and Judy — two call center OGs — about 30+ years of ringing phones, office cigarettes, tales of Richard Rothman, and why they’ve never hung up on this career.

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