 |
Subscribed PodcastAuthor: Zuora
In the only podcast dedicated to the 'Subscription Economy', hosts Tom Krackeler and Rachel English talk to innovators, entrepreneurs, and analysts about the business shift towards recurring revenue. (Customer Success Radio is now Subscribed podcast). Language: en Genres: Business, Technology Contact email: Get it Feed URL: Get it iTunes ID: Get it |
Listen Now...
Google Cloud's Wayne McCulloch on The Subscriber Experience & 7 Pillars of Customer Success
Episode 40
Tuesday, 11 May, 2021
Wayne McCulloch, author of The Seven Pillars of Customer Success, has more than 25 years experience in the software industry educating companies on the building blocks for Customer Success. He is a two time Chief Customer Officer, and ran global customer education services at HPE, IBM and Salesforce, and now he's the Global Head of Customer Success at Google Cloud. Wayne's book is a manual for Customer Success teams - it gives the modern software company all the info on the best people, policies, and practices used to satisfy and delight customers at scale. Tune in to hear how customer success strategy, framework and metrics need to adapt in the Subscription Economy.
