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McKinsey Talks OperationsThe next normal demands resilience, flexibility, and agility. McKinsey Talks Operations, brings together the worlds C-Suite leaders and McKinsey experts cut through the noise to uncover how to create a new operational reality. Author: McKinsey & Company Language: en-us Genres: Business, Business News, News Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Unlocking hidden value with process intelligence in healthcare and beyond
Episode 47
Thursday, 6 November, 2025
Organizations today are under constant pressure to do more with less—improving efficiency, reducing costs, and enhancing experiences. Process intelligence is emerging as a game changer, revealing how work truly happens inside organizations and uncovering new opportunities for impact. In this episode of McKinsey Talks Operations, host Daphne Luchtenberg is joined by Mike Kaufmann, healthcare leader, board member, and former CEO of a Fortune 15 company, and Steven Eklund, McKinsey partner specializing in service operations. Together, they explore how process intelligence is transforming healthcare and service industries—illuminating inefficiencies, accelerating decision making, and driving measurable results. From diagnosing operational bottlenecks to enabling smarter automation, the discussion dives into how leaders can harness data-driven insights to redesign workflows, improve outcomes, and build more resilient organizations. Tune in to discover how process intelligence can help leaders see their operations in a whole new light—and take performance to the next level. McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations See www.mckinsey.com/privacy-policy for privacy information
