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Tech MattersAuthor: Jim Fruchterman
In a landscape where the tech industry's reputation often precedes it, veteran social entrepreneur and Tech for Good pioneer Jim Fruchterman, along with many extraordinary change-makers, have been rewriting the narrative by using their tech skills to build a better world and drive positive social change. Through in-depth interviews unveiling the workings of some of the most transformative social impact organizations, you'll discover how individuals have harnessed the power of technology to confront the world's most pressing challenges. Prepare for a wealth of insights about how to enter the Tech for Good field, best ideation practices, effective exit strategies, ethical use of data, funding wisdom, and more. Whether you're part of a nonprofit, the tech sphere, government sector, or at the helm of social change, our podcast is your compass to ensure that, when designing software, you're putting people first. -- Hosted by Jim Fruchterman. Production: Gabriele Sha. Sound Engineering: Phil Kadet. Language: en Genres: Business, Non-Profit, Technology Contact email: Get it Feed URL: Get it iTunes ID: Get it Trailer: |
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Helplines Reimagined, with Dee Luo and Nick Hurlburt of Aselo [added commentary]
Episode 4
Wednesday, 17 December, 2025
In this special episode, we revisit the origin story of Aselo, the open-source contact center platform transforming how child helplines operate around the world. Jim talks with Aselo's leaders, Dee Luo and Nick Hurlburt, about modernizing helplines by integrating calls, texts, and social media to meet young people where they are. From global partnerships to the careful use of AI, this conversation offers a clear-eyed look at what it takes to build trustworthy, privacy-first technology for children in crisis. Full transcript: https://techmatters.org/helplines-reimagined-dee-luo-nick-hurlburt-aselo/ DEE LUO [Director of Product & Business Operations] Dee has worked in Product Management building SaaS business software at Yext, a New York-based technology company, and has worked on pro bono projects for international social enterprises. She's been a fellow of the MovingWorlds Institute and joined Tech Matters in 2020 to lead product management for Aselo. NICK HURLBURT [Executive Director] Nick began his career developing early AI software at Amazon, and later managed software teams at Sift. He spent six years in conflict relief in Burma and South Sudan, capturing human rights, migration, and multi-sector program data. He joined Tech Matters in 2019 and now leads the technology development for the Aselo helpline project. RATE, LIKE, SUBSCRIBE If you like what you hear, leave us a 5 star rating on your favorite platform. STAY IN TOUCH Write us a note at podcast@techmatters.org or follow us on LinkedIn: https://www.linkedin.com/company/tech-matters/
