Clickthrough: A Total User Experience Podcast

Author: Government Technology Insider

Listen to insights from Maximus experts and guests in technology and customer experience to learn strategies for how to optimize federal service delivery from government to you.
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Genres: Government, Technology

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Reshaping Government Service Delivery with Agentic AI: Experts Share Their Insights
Episode 6
Wednesday, 10 September, 2025

Generative AI has quickly become fundamental to this next generation of service delivery excellence, and now, the next generation of AI, agentic AI, is poised to help agencies further refine their service delivery capabilities. In this new episode of the Clickthrough podcast, brought to you by Maximus, host Hillary Fredrick and guests Mike Kuentz, a principal solutions architect from AWS, and Sam Frederick, Senior Director of Customer Experience solutions at Maximus, discuss how agentic AI is reshaping service delivery for federal agencies.