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Boss TalksAuthor: Evan Happel
Boss Talks is a live conversation with professionals of the Multifamily Industry. We all have a story to tell, experience to share, and advice to give. The people in these talks are from different stages of their career, different companies (both vendors and property management), and have different passions to share. Language: en Genres: Business, Marketing, Technology Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Priyanka Agarwal (Boss 128) Renewing Kindness in Property Management: Resident Experience, Online Reviews, and Building Trust in Multifamily Communities
Episode 128
Wednesday, 18 February, 2026
[0:00] Introduction to Boss Talks[0:14] Meet Priyanka Agarwal and JTurner Research[0:27] Data Mining and Resident Experience Insights[0:54] Host Introduction: Evan Happel and Community Boss[1:29] Priyanka’s Role: The Resident Whisperer[2:00] Parking Issues in Communities[2:57] Personal Stories of Parking Woes[7:41] Music That Motivates: Priyanka’s Playlist[9:13] Caffeinated Preferences[10:04] Priyanka’s Journey into the Multifamily Industry[13:56] Lessons from Other Industries[13:56] The Four P Principle: Professional, Polite, Personalized, Prudent[15:41] Renewing Kindness in Online Reviews[18:39] Simple Acts of Kindness in Property Management[20:49] Consistency in Resident Experience[22:48] Daily Living Experiences vs. Resident Events[23:25] The Importance of a Unified Team[24:07] Building a Four P Culture[24:30] Human Decency and Basic Etiquette[24:45] Observations on Modern Youth and Kindness[25:35] The Role of Parents in Teaching Kindness[26:57] Customer Service Stories: Lessons from Dogtopia[29:27] The Importance of Trust in Brands[30:40] The Rise of Brand Ambassadors and Influencers[33:40] Wild Tunes: Music for Shelter Animals[35:39] Expanding Wild Tunes Nationally[38:58] The Impact of Kindness and Compassion[40:00] Closing Remarks and Invitation to Boss Talks #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.
