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Boss TalksAuthor: Evan Happel
Boss Talks is a live conversation with professionals of the Multifamily Industry. We all have a story to tell, experience to share, and advice to give. The people in these talks are from different stages of their career, different companies (both vendors and property management), and have different passions to share. Language: en Genres: Business, Marketing, Technology Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Haley Graham (Boss 124) Navigating Leadership and Community
Episode 124
Wednesday, 21 January, 2026
[0:00] Introduction and Guest OverviewEvan introduces the show and guest, Haley Graham, Chief People Officer at Navigate Community Management.Haley is a customer of Community Boss.[1:10] Community Boss SolutionsEvan describes Community Boss’s solutions for parking, amenities, and mapping.Guest parking challenges in HOAs.[1:41] Meet Hailey GrahamHaley shares her passion for people and leadership.Discusses her role and approach at Navigate.[2:40] Parking Challenges in CondosHaley shares stories about parking disputes in condos.The importance of clear parking management and how Community Boss helped resolve issues.[4:56] Deeded Parking ExplainedHaley explains how parking spaces are deeded in condos, unlike apartments.The impact on owners, tenants, and enforcement.[7:01] Music and MotivationHaley’s motivational song: “I Can Do It With a Broken Heart” by Taylor Swift.The role of music in staying motivated at work.[8:25] Caffeine PreferencesHaley’s favorite caffeinated drinks: tea, vanilla latte, and brown sugar shaken espresso.Evan and Haley discuss their coffee habits.[9:51] Hailey's Career JourneyHaley’s path from nonprofit work to community management.How she found her role at Navigate and her growth to Chief People Officer.[15:14] Remote Work BenefitsThe advantages of remote work for Navigate employees.Flexibility for parents and re-entering the workforce.[17:44] Flexible Work ArrangementsReal-life examples of how flexible work benefits employees and the company.The importance of trust and hiring the right people.[23:36] Board Member DynamicsHow board member personalities affect HOA management.The difference between proactive and experienced board members.[24:19] Presenting to the BoardEvan and Haley discuss the dynamics of presenting to HOA boards.Stories about challenging board meetings.[25:10] Company Culture and GrowthThe culture at Navigate and why Haley has stayed and grown with the company.[25:26] Power of RelationshipsThe importance of relationships in the HOA industry and workplace.Haley’s perspective on competitors as allies.[25:50] Awards and AchievementsNavigate’s recent awards, including Management Company of the Year.Haley’s recognition as committee chair.[26:20] Building Industry ConnectionsHow relationships and networking have benefited Haley and Navigate.[37:42] Travel and Cultural InsightsHaley’s love of travel and lessons learned from different cultures (Japan, Sri Lanka, Scandinavia).Applying cultural insights to leadership and work-life balance.[44:49] Empathy and Understanding in the WorkplaceThe importance of empathy, understanding, and boundaries at work.Building relationships with employees and supporting their well-being.[48:06] Closing ThoughtsEvan and Haley reflect on the value of soft skills, empathy, and community in the workplace.Invitation for listeners to be a guest on the show. #bosstalks*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.
