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FRONTLINE FRIDAYS with Ron ThurstonAuthor: FRONTLINE FRIDAYS Podcast
Your store teams feel it: more pressure, more change, less time to get it right. FRONTLINE FRIDAYS helps you turn that pressure into impact. Built for senior retail hospitality field leaders, each episode features candid conversations with execs and disruptors from the worlds most iconic brands sharing honest lessons and clear tactics you can start using immediately. Hosted by Ron Thurston, retail leadership expert and two-time bestselling author of RETAIL PRIDE (2020) and HUMAN PRIDE (2025). Season 2 starts September 26, 2025. New episodes every other Friday. Language: en Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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30-Day Blueprint for Running Great Stores
Friday, 27 February, 2026
Retail will always face disruption. Great stores still win.In Season 2, Episode 12 of Frontline Fridays, host Ron Thurston sits down with Rachel Williamson, Chief Strategic Retail Advisor at Running Great Stores Retail Consulting, to break down her 30-day blueprint for running high-performing stores in any environment.From tariffs and global pandemics to AI and shifting customer expectations, Rachel argues that disruption isn’t new. What matters is what leaders can control inside their four walls. Drawing on decades of experience transforming underperforming divisions into top performers, she shares the fundamentals that never change: disciplined self-leadership, clear expectations, behavioral accountability, and operational urgency.Rachel explains why telling teams to “get conversion up” isn’t a strategy, why KPIs are simply numbers driven by observable behaviors, and why modeling standards on the floor matters more than announcing goals in a huddle. She also challenges traditional hiring assumptions, making the case for hiring for attitude and training for skill, and unpacks how urgency, when defined as focus and purpose rather than panic, fuels operational excellence.Ron and Rachel explore the real tension between store teams and digital demands, why only 39% of employees feel their manager cares, and how clarity and care directly impact customer experience and revenue. This conversation is practical, unfiltered, and rooted in lived retail leadership, not theory.If you’re leading stores, districts, or frontline teams through change, growth, or performance pressure, this episode offers a field-tested roadmap for building stores that execute consistently and perform at a high level.30-Day Blueprint for Running Great Stores — Frontline Fridays, Season 2, Episode 12 is available now.👤 Rachel:https://www.linkedin.com/in/runninggreatstores54/👤 Ron:https://www.linkedin.com/in/ronthurston/💡 YOOBIC:https://yoobic.com |https://www.linkedin.com/company/yoobic/
