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FRONTLINE FRIDAYS with Ron ThurstonAuthor: FRONTLINE FRIDAYS Podcast
Your store teams feel it: more pressure, more change, less time to get it right. FRONTLINE FRIDAYS helps you turn that pressure into impact. Built for senior retail hospitality field leaders, each episode features candid conversations with execs and disruptors from the worlds most iconic brands sharing honest lessons and clear tactics you can start using immediately. Hosted by Ron Thurston, retail leadership expert and two-time bestselling author of RETAIL PRIDE (2020) and HUMAN PRIDE (2025). Season 2 starts September 26, 2025. New episodes every other Friday. Language: en Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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The Four Pillars of High-Performing Retail Stores
Episode 14
Friday, 27 March, 2026
The Four Pillars of High-Performing Retail Stores — Frontline Fridays, Season 2, Episode 14Retail teams don’t fail because of effort. They fail because of disconnect.In Season 2, Episode 14 of Frontline Fridays, Ron Thurston sits down with Monika Espinoza, Founder & Principal Operator of Better Way Operations and former retail leader at Louis Vuitton Americas.With more than 25 years in retail, Monika has built her career in operations — the part of the business often overlooked, but critical to performance. Her perspective is clear: operations isn’t a support function, it’s a profit driver. And most retailers are underutilizing a significant portion of their store teams because of how they think about and communicate with them.In this episode, Monika shares why high-performing stores are built on alignment, not silos, and why the biggest opportunity in retail today sits within operations teams. She introduces her STEP framework — Strategy, Team, Efficiency, and Performance — and explains how leaders can use it to unlock productivity, improve collaboration, and drive results across the entire store.Ron and Monika discuss:Why front-of-house and back-of-house teams often operate in silos — and how to fix itHow operations teams can maximize the top line while protecting the bottom lineWhy communication gaps are costing stores productivity and profitHow to develop operations talent into business-minded leadersIf you’re leading stores, districts, or retail organizations and looking to improve performance without adding headcount, this episode offers a practical and powerful shift in how to think about your teams.The Four Pillars of High-Performing Retail Stores — Frontline Fridays, Season 2, Episode 14 is available now.🎧 Linktree:https://linktr.ee/frontlinefridays👤 Monika Espinoza:https://www.linkedin.com/in/monikabwo/👤 Ron Thurston:https://www.linkedin.com/in/ronthurston/💡 YOOBIC:https://yoobic.com |https://www.linkedin.com/company/yoobic/
